Returns Policy

wotshotrightnow wants all our customers,to be completely and utterly in love with their purchase(s). So if for whatever reason you are not completely satisfied with your item, you're welcome to send it back for a credit note or to exchange it, to pick something else instead!

Please notify us by email of your impending return within 24 hours of receipt of item and we will reply with the return address.

 

We also only exchange once.

 

TERMS AND CONDITIONS OF RETURNS

 

In order for us to provide you with a credit note on your return, it must meet the following conditions:

1.  If this item is still in your possession for 72 hours after notifying us of your intention to return, we will consider it used and WE WILL NOT ISSUE YOU A REPLACEMENT, A REFUND OR A CREDIT NOTE.

THERE ARE NO EXCEPTIONS!


2.  Be received in its original resell-able condition - unworn, unwashed and with all tags & original packaging intact.


3.  Must be a full-priced item (We do not accept returns on sale items)


4.  Return parcels should include the Order number on the parcel

 

All our returns our processed within 3-5 business days and when we have inspected the garment, we will then contact you via email.

Note: We will inspect the return before we issue out a credit note. wotshotrightnow reserves the right to refuse the return if it does not meet these conditions and it will be sent back to the sender. You will be notified via email if your item is not suitable for a return.

 

Please note, wotshotrightnow does not offer refunds for returned purchases.  

 

HOW TO RETURN A FAULTY ITEM

We are sincerely sorry to hear that there was a manufacturing fault with your garment!
Unfortunately, we do experience manufacturing faults with our garments on rare occasions which we cannot control.

In the case of a manufacturing fault we are more than happy  to replace, refund or offer a  credit note for the items.

1. Please email customercarewotshotrightnow@gmail.com with photos of your faulty item, your order number & full name
2. You will be reimbursed to cover your return postage cost. 
3. Item must be sent back to wotshotrightnow within 7 days.
4. Our team will inspect the garment and process either a refund, replacement or a credit note.